Terms of service

The service provider

Moolamochi is operated by Great Lakes Computing Office LLC. These terms describe the Moolamochi service; separate terms apply to services you connect, including Stripe.

Using Moolamochi

Moolamochi provides a workspace for client contacts, agreements, projects, invoices and related communication. New accounts are available to customers whose business is based in the United States or Japan, including when they travel. The waitlist remains open worldwide. A supported invoice currency or a Stripe account in another country does not extend account signup availability.

Use an account you are authorized to control and keep its access secure. Only an authorized workspace owner can choose or change its subscription. You are responsible for the information you add, the recipients you authorize and the documents and messages you approve. Review the acceptable-use policy before using outreach or automation.

Seven-day trial and automatic renewal

New trials last seven days and require a credit card in secure Stripe Checkout before trial access starts. Review the selected plan, billing interval, price and trial end date before confirming. Creating an account, joining the waitlist or receiving an invitation does not start a trial or authorize a charge.

Unless you cancel before the trial ends, Stripe charges your selected subscription at the price shown in Checkout. It then renews automatically each month or year, according to your choice, until canceled. Annual billing is one annual charge, not twelve monthly installments. Previously granted trials keep their existing end dates; a trial without a paid subscription does not create an automatic charge.

Subscription prices and payment processing

Solo: $29 monthly or $290 billed annually. Studio: $79 monthly or $790 billed annually. Agency: $149 monthly or $1,490 billed annually. These list prices are in USD. Enterprise pricing and capacity are agreed separately with our team. Review any add-ons, discounts and applicable taxes in your billing quote before confirming.

Moolamochi takes no invoice percentage fee on new client collections on any plan. Clients pay into your own connected Stripe account; Stripe processing fees and other provider charges are separate. Earlier payments keep the fee and refund records that applied when they were collected. A subscription does not guarantee that Stripe supports every business, country, currency or payment method.

Waitlist subscription offer

Eligible confirmed waitlist subscribers receive 20% off one Solo, Studio or Agency base subscription on their chosen monthly or annual plan for as long as that subscription remains active. Use the same verified email address as your waitlist signup and check that the discount appears in Checkout before confirming. The seven-day, card-required trial and automatic renewal terms still apply.

The offer applies to the base subscription, not extra seats, extra senders, taxes or payment-processing fees. It ends when the subscription ends and cannot be claimed again for a later subscription using the same email address. Joining the waitlist or opening an invitation does not itself buy a plan. Contact support before completing Checkout if your expected offer is missing.

Changing or canceling a subscription

The workspace owner can open Subscription settings and choose Cancel at period end, then confirm. During a trial, cancel before the displayed trial end to avoid the first subscription charge. After a paid period begins, cancellation stops the next renewal and takes effect at the end of the current monthly or annual period. Refresh Subscription settings to check that cancellation is confirmed and review its effective date. Closing a browser tab, disconnecting a mailbox or disconnecting client-payment collection does not cancel your subscription.

Upgrades require review of the billing adjustment and take effect after payment is confirmed. Downgrades take effect at the current period end. Cancellation and downgrades do not automatically refund a period already paid for. Contact support about a billing error or refund request; these terms do not limit rights that applicable law gives you. Enterprise arrangements made outside Stripe follow the agreed billing terms and are managed through support.

Your client agreement remains yours

The freelancer is the service seller. Review legal parties, tax treatment, scope and payment terms for each engagement. Typed-name signatures capture consent and version evidence but do not claim third-party identity verification or universal enforceability. Payment, commercial consent and delivery acceptance stay separate.

Service access and your records

Trial expiry, the end of a canceled subscription or failed renewal can restrict new work, outreach and optional automation. Existing records, exports, client decisions, payment processing and required notices remain available to people with the necessary permission. Canceling a subscription does not delete your account or workspace.

Use the separate export and deletion settings to manage your information, and keep copies needed for your business. Moolamochi does not provide legal or tax advice, a general ledger or a guarantee of uninterrupted access. Contact support about an access problem, a billing dispute or a privacy request.